Freeware HelpDesk CentreDesk Group Publisher Review:
CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken.
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.Requirements: Microsoft Office 2000 or 2003 Professional Operating system: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS stand out from the crowd is its unique desktop application style 'look and feel'.
Price: $0, Rating: 10, Downloads: 74 Download
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your website and to chat with them in real-time. eTalkup helps you make money by enabling you to give great customer service.
Price: $0, Rating: 0, Downloads: 69 Download
Call your PC from any phone to hear the information you need. PAL can:
*Read and reply to Outlook email
*Get real-time traffic and stocks
*Play podcasts
*Voice-dial contacts
*Recite info from documents and spreadsheets
*Read web pages and blog
Price: $99, Rating: 10, Downloads: 60 Download
Issue Control is a quality low cost help desk software solution designed to affectivity track and organize work order requests, and provide tools to remotely administor devices on your network.
Price: $19.99, Rating: 2.5, Downloads: 55 Download
Razordesk is a fully featured Web Helpdesk IT ticketing system. Features include windows style user interface, contracts, notifications, reporting, jeopardy warning and much more. Free Edition supports 3 simultaneous users. Easy to install.
Price: $0, Rating: 10, Downloads: 45 Download
User Rating
Rating:2.2 out of
5 Based on13 ratings.
13 user reviews.